SHIPPING, RETURNS & REFUND POLICY

WADIBABY.COM

Last updated: 31 August 2026

At WADI BABY, we want you to love your order. This Shipping, Returns & Refund Policy explains how delivery, returns and refunds work when purchasing through wadibaby.com.

ARTICLE 1 – SHIPPING

WADI BABY delivers within the United Arab Emirates and may offer international delivery to destinations available at checkout.

Products may be dispatched from the United Arab Emirates or from another warehouse, fulfilment centre or logistics facility used by WADI BABY.

Available delivery options, estimated delivery times and applicable shipping charges are displayed during checkout where applicable and before the Customer confirms the order.

Shipping charges may vary depending on the destination, delivery method, order size, weight or other relevant logistical factors.

Delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, particularly for international orders and customs clearance.

Customers are responsible for providing complete and accurate delivery information when placing an order.

ARTICLE 2 – INTERNATIONAL ORDERS, TAXES AND CUSTOMS

International orders may be subject to customs duties, import taxes, local taxes, clearance charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the Product price or shipping charges and are the Customer’s responsibility.

WADI BABY cannot control or predict charges imposed by local customs or tax authorities.

Customers are responsible for checking any applicable import requirements or charges in their country before placing an international order.

ARTICLE 3 – 14-DAY RETURNS

Changed your mind? Subject to the conditions below, you may request to return an eligible Product within 14 days of delivery.

To request a return, please contact us at contact@wadi-baby.com within the 14-day period and include your order number.

We will provide you with the applicable return instructions and return address.

Please do not send a Product to any address other than the return address provided by WADI BABY.

ARTICLE 4 – RETURN CONDITIONS

To qualify for a return, the Product must be:

• unused and unworn;

• unwashed;

• in its original condition; and

• free from damage or alterations occurring after delivery.

Products should be appropriately packaged for return.

We reserve the right, where permitted by applicable law, to refuse or reduce a refund if these conditions are not met.

These conditions do not affect your statutory rights in relation to defective or non-conforming Products.

ARTICLE 5 – RETURN SHIPPING COSTS

For returns made because you have changed your mind, return shipping costs are the Customer’s responsibility, unless WADI BABY expressly agrees otherwise or applicable law provides otherwise.

We recommend using a tracked shipping method when returning a Product.

If you receive a Product that is defective, damaged upon delivery or different from the Product you ordered, please contact us before returning it.

Where your claim is justified and a return is required, WADI BABY will cover reasonable return shipping costs in accordance with the return instructions provided to you.

ARTICLE 6 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your Product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at contact@wadi-baby.com, including:

• your order number;

• a description of the issue; and

• photographs where appropriate.

Once we have reviewed your request, we will provide an appropriate solution, which may include a replacement, refund or any other remedy required under applicable law.

ARTICLE 7 – REFUNDS

Once an eligible return has been received and reviewed, the applicable refund will be processed using the original payment method wherever reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

For returns resulting solely from a change of mind, the treatment of original shipping charges and return costs shall be determined in accordance with the mandatory consumer law applicable to your purchase.

Where permitted by applicable law, WADI BABY may refuse or reduce a refund where a returned Product has been used, worn, washed, damaged or altered after delivery.

This does not affect your rights in relation to defective or non-conforming Products.

ARTICLE 8 – UNDELIVERABLE OR RETURNED PARCELS

Customers are responsible for providing complete and accurate delivery information.

Where a parcel is returned to WADI BABY because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or another circumstance attributable to the Customer, additional shipping costs may apply if the Customer requests that the order be sent again.

Any such costs will be communicated before reshipment, subject to applicable mandatory consumer law.

9 – INTERNATIONAL CONSUMER RIGHTS

Our 14-day return policy is provided without prejudice to any mandatory rights available to you under the consumer protection laws applicable to your purchase.

If the laws applicable in your country provide you with additional or more favourable mandatory rights, those rights remain unaffected.

10 – CONTACT US

For questions about shipping, returns or refunds, please contact:

WADI BABY ECOMMERCE FZCO
Dubai Silicon Oasis
Dubai, United Arab Emirates
Trade Licence No.: 42328
Email: contact@wadi-baby.com
Website: wadibaby.com